Consumer Care Enquiries
We hope you love our snacks, but if you have any feedback on any of our products we would be delighted to hear from you. Our Careline is open Monday to Friday, 09:00 – 17:00, and our phone numbers are detailed below. You can also contact us by email or post via our contact details below, and we will get back to you as soon as possible.
For any of our products, please email: firstname.lastname@example.org
In order to provide a better service to our consumers, we kindly ask you to include following information on your email:
- Your name
- Your address and postcode
- The product’s name, size and best before date and associated detail.
- The place and date of purchase
- For McVitie’s, please call: 0800 456 1372
- For Jacob’s, please call: 08081 449 454
- For all our other biscuits and snacks, please call: 0800 456 1372
- For Republic of Ireland, please call: 1800 409 317
- For McVitie’s, you can write to us at Freepost MCVITIE’S
- For Jacob’s, you can write to us at Freepost JACOB’S
- For Carr’s, you can write to us at Carr’s, The Biscuits Works, 54 Church Street, Carlisle, Cumbria, CA2 5TG
- If your query relates to Carr’s in the USA, please contact the team via the Carr’s US site.
Ideas and suggestions
Unfortunately, owing to the extensive research required to identify the level of consumer appeal, and to introduce a new product, we are not able to use any ideas from members of the public.
We are always looking for new suppliers that can work with us both locally and globally. Follow the link and register on our online portal, free of charge. Once registered, you will be able to complete our new supplier questionnaire. Once you have completed the questionnaire your details will be passed to the relevant buyer.
United Biscuits products are available through many retail outlets. We work closely with our retail customers by offering them merchandising advice and valuable insights to help maximise sales. Find out more on our Better Biscuits website